This document establishes the General Terms and Conditions applicable to reservations made by customers who access the website www.viaromana.es, owned by Adegas e Viñedos Vía Romana, S.L. (hereinafter, “VÍA ROMANA”).

VÍA ROMANA, in accordance with the good use of new technologies and with the aim of guaranteeing the rights of users, informs in compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, that the entity identifies itself on the Internet through the domain www.viaromana.es, owned by Adegas e Viñedos Vía Romana, S.L., with CIF B27206663.

To contact us, you may do so via email at viaromana@viaromana.es or by telephone, on business days, from 10:30 to 14:30 and from 16:30 to 20:00, at the number +34 982 462 069.

These conditions regulate the online contracting of wine tourism experiences and activities offered through the website. Please read them carefully before making any reservation.

Making a reservation implies the full acceptance of these general terms and conditions.

We recommend that you download or print a copy of these conditions.

To complete the reservation process, you must check the box “I have read and accept the terms and conditions”.

1. TERRITORIAL SCOPE

Reservations for wine tourism experiences may be made from any territory, without geographical limitation.

2. CUSTOMER OBLIGATIONS

2.1. By making a reservation through our website, you guarantee that:

a) You have the legal capacity to enter into a contract.

b) You are over 18 years old.

c) The data provided during the reservation process is truthful and complete.

d) The contracted experience is intended exclusively for personal use.

2.2. The user undertakes to communicate any modification of the data provided that may affect the correct management of the reservation.

3. PERFECTION OF THE CONTRACT

3.1. The reservation made constitutes an offer to contract addressed to VÍA ROMANA for participation in a wine tourism experience.

3.2. All reservations shall be subject to acceptance by VÍA ROMANA. Acceptance will be confirmed by means of a reservation confirmation email.

3.3. The contract shall be formalised only when the user receives the reservation confirmation.

3.4. Following the contracting, the user will receive the corresponding invoice and, where applicable, the documentation or tickets necessary to access the reserved experience.

4. PRICE AND METHOD OF PAYMENT

4.1. The prices of the experiences shall be those indicated on the website at the time the reservation is made.

4.2. All prices include the legally applicable VAT.

4.3. VÍA ROMANA may modify prices at any time, without this affecting reservations already confirmed.

4.4. In the event of an obvious error in the published price, VÍA ROMANA may invalidate the contract and will immediately inform the user.

4.5. Payment may be made by bank card or through the payment methods enabled on the platform.

4.6. The invoice will be sent to the email address provided during the reservation process.
 

5.1. To gain access to the reserved wine tourism experience, it will be necessary to always carry and present at the access point of the facilities the corresponding reservation confirmation acquired through this web sales platform, duly printed or visible on a mobile device.

5.2. The holder authorizes the Organizer to carry out reviews or searches of their person and belongings in accordance with the Law to verify compliance with security conditions. The right of admission is reserved, subject to the possession of this ticket/reservation confirmation and to the holder assuming and binding themselves to respect the rules of the Organization and the venue, as well as any condition enforceable for reasons of general security.

5.3. Since the right of admission is reserved, the Event Organizer may deny access to it or expel the holder from the venue in the event of non-compliance with the instructions of the organization's staff, as well as in the event that it can be reasonably presumed that a situation of risk or danger is going to be created for the holder themselves or other attendees, due to disturbance or states of apparent or potential intoxication, the holder being responsible in all cases for their own actions and omissions that cause injury to third parties or material damage.

5.4. In the “Noites Méndez Rojo” events, it will be presumed that the holder creates a situation of risk in the events if they possess recording, fixing and/or sound or visual reproduction devices, as well as objects susceptible to being thrown and causing damage, or if they climb onto the stage or enter spaces with restricted access to the Organization, being personally responsible in all cases for their own actions and omissions that cause injury to third parties or damage to property.

5.5. Entering the premises with food or drinks purchased outside the venue is strictly prohibited.

5.6. All image and intellectual property rights derived from the event are reserved. The holder may not in any way record or reproduce the sounds and/or images of the event or its attendees without the written authorization of the Organizer. To this effect, the entry of cameras, video cameras and/or recording devices of any kind is prohibited, as well as any object that the Organizer considers dangerous in the environment of the event (pyrotechnics, weapons, bottles, glass objects, laser pointers, etc.).

5.7. Possession of the order confirmation of a wine tourism experience does not entitle its holder or third parties to use it, or its content, for advertising, marketing or promotional purposes (including contests, gifts and/or raffles), associated with the ticket holder or a third party.

5.8. The Organizer of the event, based on the typology and/or singularity of the same, may cancel or modify any of the above conditions, in which case it will inform the attendees through the channels it deems appropriate.

5.9. Minors must be accompanied by an adult who will be expressly responsible for them during the contracted experience. Minors may only participate in wine tourism experiences under the following scenarios:

5.10. If they have been duly authorized by their mother, father, tutor/legal representative, according to the following form, which they must complete and deliver at the beginning of the experience.

5.11. If they carry out the experience accompanied by their mother, father, tutor/legal representative or a responsible adult, expressly authorized by them, according to the enclosed form, which they must complete and deliver at the beginning of the experience.

5.12. Likewise, the mother, father, tutor/legal representative or responsible adult expressly authorized by them who accompanies them, must display their DNI (ID card) or another equivalent identification document at the beginning of the experience.

5.13. Minors are expressly prohibited from consuming alcoholic beverages during wine tourism experiences. Minors are not admitted to the “Noites Méndez-Rojo” events.

5.14. Access of pets to the facilities during wine tourism experiences and to events organized by the entity is prohibited.

6. RIGHT OF WITHDRAWAL AND CANCELLATIONS

6.1. In accordance with Article 103.l) of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to reservations for leisure or wine tourism activities when these provide for a specific execution date or period.

6.2. Once the reservation has been confirmed, no refund of the amount paid will be applicable, except in the following cases:

a) Cancellation of the experience by VÍA ROMANA.

b) Substantial modification of the date or essential conditions of the experience.

6.3. In the event of cancellation by VÍA ROMANA, the user shall be entitled to a full refund of the amounts paid.

6.4. No refund shall be applicable when the suspension or modification of the activity is motivated by weather conditions, security reasons, or force majeure once the experience has begun.

7. LIABILITY

7.1. VÍA ROMANA reserves the right to interrupt access to the e-commerce, as well as the provision of any service provided through it at any time and without prior notice, whether for technical, security, maintenance reasons, power supply failures, or for any other justified cause.

7.2. VÍA ROMANA will provide the contracted services with the diligence and care required in accordance with the applicable regulations. This does not exclude or limit our liability in any case for:

(a) Death or personal injury caused by negligence; or

(b) Fraud or fraudulent misrepresentation;

(c) Any matter for which it would be illegal to exclude or attempt to exclude our liability.

7.3. The liability of VÍA ROMANA shall be limited to the amount paid for the reservation made.

8. COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our e-commerce, you accept that communication with us will be mainly electronic, and postal means may be used supplementarily. We will contact you by email or post at the email and postal addresses provided when registering on the page or by providing you with information through notices on our own Website. For the purposes of the contract, you agree to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with all legal requirements that communications be in writing. This condition does not affect your statutory rights.

9. NOTICES

All notices to be sent by you shall be sent to VÍA ROMANA at Ctra. N540, Km 50, CP 27500, Chantada or by email to viaromana@viaromana.es. VÍA ROMANA may direct its notices to you at the email or postal address indicated for your orders. Notice shall be deemed received and properly delivered immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. As proof of service, it shall be sufficient, in the case of a letter, that the letter was properly addressed, stamped, and delivered to the Post Office, and in the case of an email, that such email was sent specifying the recipient's email address.

10. TRANSFER OF RIGHTS AND OBLIGATIONS

10.1. The Contract between the Parties binds both them and their respective legal successors.

10.2. You are not entitled to transfer, assign, charge, or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without the prior written consent of VÍA ROMANA or unless any of the clauses of these contracting conditions specifically so stipulate.

10.3. VÍA ROMANA is entitled to transfer, assign, charge, sub-contract, or otherwise dispose of the Contract, or any of its rights or obligations arising under it, at any time during the term of the Contract.

11. FORCE MAJEURE

VÍA ROMANA shall not be liable for delays, modifications, or cancellations resulting from circumstances beyond its reasonable control, including adverse weather phenomena, administrative restrictions, technical incidents, or emergency situations.

12. WAIVER

12.1. The failure of VÍA ROMANA at any time during the term of the contract to require strict compliance with any of the obligations of the other Party, or the failure to exercise any of the rights to which it is entitled under this contract, shall in no case be considered a waiver of these rights or actions and shall not relieve the Party from compliance with its obligations.

12.2. A waiver by VÍA ROMANA of any default shall not constitute a waiver of subsequent payment obligations.

12.3. No waiver by VÍA ROMANA of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 of these terms and conditions.

13. SEVERABILITY

If any of these terms or conditions or any provision of the Contract is declared null and void, contrary to Law, or unenforceable by any competent authority, it shall not affect these terms and conditions or the Contract considered as a whole, and the provisions that cannot be considered valid shall be integrated in accordance with the provisions of the applicable legal regulations. Should this not be possible, these terms and conditions or the Contract shall be interpreted and enforced in all its terms as if those null, invalid, or unenforceable provisions were omitted, provided that the fundamental purpose of these terms or conditions of this Contract is not frustrated.

14. RIGHT TO MODIFY THESE TERMS AND CONDITIONS

14.1. VÍA ROMANA has the right to revise and amend these terms and conditions periodically to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in shipping or transport costs, changes in applicable Laws and/or legal requirements, and changes in our system's capabilities.

14.2. You will be subject to the policies, terms, and conditions in force at the time you place the order, unless any change to those policies or these terms and conditions is required by Law or governmental authority (in which case they will apply to the current order), or in the event that VÍA ROMANA notifies you of changes to those policies or terms and conditions prior to sending the shipping confirmation (in which case it will be understood that you have accepted the changes regarding the terms and conditions unless you notify otherwise within fourteen (14) calendar days from receipt of the Products).

15. LAW AND JURISDICTION

15.1. Contracts for the reservation of services through our Website shall be governed by Spanish legislation in force and applicable at the time the contract is perfected according to these conditions. If any of the conditions and/or clauses appearing in this document were annulled by a judicial or governmental authority, Spanish legislation in force at the time the contract is perfected shall apply in a supplementary manner.

Any dispute or claim arising out of or related to these terms and conditions or the contract derived from them shall be subject to the exclusive jurisdiction of the Spanish Courts and Tribunals. With express submission by both VÍA ROMANA and the consumer to the Courts and Tribunals of the consumer's domicile.

In the event that the dispute or claim is related to an order served to another entity or professional in the sector (B2B), the parties expressly agree to submit to the Courts and Tribunals of Chantada.

15.2. VÍA ROMANA, in accordance with Regulation (EU) No 524/2013 of the Parliament and of the Council of 21 May 2013, informs you that you have the possibility of resorting to the new European online dispute resolution platform for consumer matters, which is available for access at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

This new tool aims to help both consumers and merchants resolve disputes relating to purchases made on the Internet. The online dispute resolution platform offers a single window that allows EU consumers and merchants to resolve their disputes in the case of both national and cross-border purchases made through an online store located within the territory of the European Union, so both VÍA ROMANA and you will have the possibility of resorting to said platform to solve any conflict derived from the interpretation and/or compliance with these terms and conditions.

16. AUTHORIZATION FOR IMAGE USE

By purchasing any of our products, you declare that you have been informed that during the events/festivals, photographs and audiovisual recordings may be taken, which may subsequently be used for promotional purposes in different media (social networks, website, press, etc.).

With the purchase of one of the tickets, you transfer free of charge to the organization of the event/festival the rights to use your image in said photographs and recordings, waiving any claim in this regard.