Reservation and Cancellation Policy
GENERAL CONDITIONS OF SALE
This document establishes the General Conditions of Sale of products applicable to orders placed by customers accessing the website www.viaromana.es owned by Adegas e Viñedos Vía Romana, S.L. (hereinafter Vía Romana), as well as to the reservation of services. VÍA ROMANA, in accordance with the proper use of new technologies and with the aim of guaranteeing the rights of individuals, informs you in compliance with article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, that our company is identified on the Internet through the domain www.viaromana.es, a domain owned by Adegas e Viñedos Vía Romana, S.L. with CIF B27206663
If you wish to contact us, you can do so by email at viaromana@viaromana.es, or by phone on weekdays, from 10:30 a.m. to 2:30 p.m. and from 4:30 p.m. to 8:00 p.m., at 982 462 069
This page (together with the documents referred to herein) informs you of the terms and conditions under which we supply all related products and services in our online store www.viaromana.es. Please read these terms and conditions carefully before purchasing any product or service from our online store. You should be aware that by purchasing any of our products or services, you agree to be bound by these terms and conditions.
We recommend that you download or print a copy of these terms and conditio
Please check the "I have read and accept" box at the end of the purchase or reservation process, before proceeding to pay for your order or reservation, if you accept them. Please understand that if you refuse to accept these terms and conditions of sale, you will not be able to purchase products or services from our website.
CLAUSES APPLICABLE TO THE PURCHASE AND SALE
1. AVAILABILITY AND TERRITORIAL SCOPE OF SALE
1.1. Our Website is only intended for the sale of products for use by persons residing in Spain who purchase products to be shipped to areas within the peninsula. Shipping to the Canary Islands, the Balearic Islands, Ceuta, and Melilla is expressly excluded. Wine tourism reservations may be made from any territory; there is no territorial limitation for these purposes.
1.2. If you are interested in shipping products to a country or territory not expressly included within the territorial scope of sale of this website, as indicated in point 1.1. If you do not agree to these terms and conditions of sale, you must contact us either by email at viaromana@viaromana.es or by calling 982 462 069. We will inform you of the shipping conditions and availability, as well as all associated costs (shipping costs and any customs fees that may arise) and the final purchase price of the product, if authorized.
2. CUSTOMER OBLIGATIONS
2.1. By placing an order through our Website, you guarantee that: (a) You are legally capable of entering into binding contracts. (b) You are over 18 years of age. (c) You are purchasing the products for personal and/or professional use, and commercial use of products purchased through our Website is permitted. (d) You are purchasing products for delivery to the address indicated in your customer registration on our Website using the registration form. (e) You are purchasing services for your personal use.
2.2. You represent that any personal data we have collected about you is true and authentic. You are also responsible for notifying us of any changes to the data initially provided during registration that may affect the proper fulfillment of the sale (such as changes in address, email address, telephone number, etc.). These changes may only be used in accordance with our Privacy Policy and General Terms of Use.
3. ENTERING INTO THE CONTRACT BETWEEN THE PARTIES
3.1. Your order constitutes an offer to VÍA ROMANA to purchase a product or book a wine tourism experience. All orders are subject to our acceptance, and we will confirm our acceptance by email, confirming that your order or reservation has been accepted. The contract between the parties will only be formalized when we send you the Order/Booking Confirmation.
3.2. The Contract shall apply solely to the products whose delivery or supply has been confirmed in the Order/Booking Confirmation. Under no circumstances shall we be obliged to supply any other products or experiences that may have been part of your order or booking, unless such products or experiences have been confirmed in the corresponding Order/Booking Confirmation. 3.3. After purchasing wine tourism products or services, you will receive the corresponding invoice along with the Booking Confirmation. Furthermore, in relation to wine tourism services, we will subsequently send you the requested tickets.
4. AVAILABILITY, SHIPPING COSTS, AND DELIVERIES
4.1. Your order for products will be fulfilled on the shipping date specified in the Order Confirmation or, if no shipping date has been specified, within a reasonable period from the date of the Order Confirmation, which in no case will exceed 15 business days unless exceptional circumstances prevent compliance with this deadline. In this case, VÍA ROMANA will inform the customer, who will have the option to set an additional delivery time, unless VÍA ROMANA has refused to deliver the order due to unavailability of the selected product, a stock shortage, or delivery time being essential according to the customer's instructions at the time of placing the order. If your order is a large order (VÍA ROMANA considers large orders to be orders exceeding half a cubic meter in volume), VÍA ROMANA will contact you to inform you of the specific costs of shipping the product and the estimated delivery time in this case, so that you can decide whether or not to accept the specific conditions for that specific order. If you accept the specific conditions of the order and the delivery time proposed by VÍA ROMANA, we will send you the Order Confirmation with the estimated delivery date by email. VÍA ROMANA will make every reasonable effort to ensure your order reaches you as quickly as possible. The shipping date will be determined by us in accordance with the
n our operators in the shipping area and may vary depending on the shipping address, product type, availability or stock of the product in our warehouses, or other relevant factors. In this case, we will inform you by email of the new delivery time indicated.
If the initial delivery times or the new deadline indicated are not met, you have the right to terminate the contract and request that VÍA ROMANA refund all amounts you have paid.
4.2. VÍA ROMANA informs you that all product orders placed through its Website have shipping costs, which will be specified before making payment through our Website.
In the case of large orders, you will be informed, prior to our acceptance of your Order, via the email address you provided when registering as a customer on our Website, of the shipping costs involved in your order so that you can decide whether to accept them or cancel your Order.
If you accept the shipping costs and specific shipping conditions for your Order, you must confirm this to us via email to the address provided. If you do not confirm your acceptance of the shipping costs and specific shipping conditions via email, VÍA ROMANA will understand that you have withdrawn from your Order.
4.3. At the time of delivery, you must check that the product(s) are in good condition. If you detect any damage to the package (bumps, open packaging, torn packaging, etc.), you must note this on the carrier's or delivery person's delivery note. Within a period of no more than twenty-four (24) hours from delivery, you must send us an email to viaromana@viaromana.es notifying us of the detected damage so that we can order the collection of the defective package, have it analyzed by our quality department, send a new one, or refund the amount you paid, if applicable, always in accordance with the return policy established in these terms and conditions.
If you fail to comply with this obligation, as described, this may result in the loss of the right to exchange and/or return the product. (See return policy in clause 8).
5. RISK AND TITLE
5.1. VÍA ROMANA is responsible for any damage caused to the products shipped, including any loss thereof, if it occurs during transport, until the moment they are delivered to the customer or a third party indicated by the customer.
5.2. You assume the risk of the products from the moment of actual delivery of the product.
5.3. Ownership of the products will only be transferred when we receive full payment of all amounts due in relation to the products, expressly including shipping costs.
6. PRICE AND METHOD OF PAYMENT
6.1. The price of any of our products or services will be as quoted on our website, except in the case of obvious errors.
6.2. Our prices include VAT, but do not include shipping costs, which will be added to the total order amount in the final step of the checkout process on our website.
6.3. Prices are subject to change at any time, but changes will not affect orders for which we have sent an Order/Booking Confirmation.
6.4. Our Website contains a large number of wine tourism products and experiences, and it is possible that, despite our efforts, some of the products and experiences listed on our Website may have been quoted incorrectly. We normally verify prices as part of our shipping and order confirmation procedures; therefore, when the price of a product or service is lower than the quoted price, we will charge you the lower price when we send you the Order Confirmation. If the price of the product is higher than the quoted price on our Website, we will either contact you for instructions before shipping the product or confirming the order, or we will not accept your order and notify you of such non-acceptance.
6.5. In the event that, for any reason beyond VÍA ROMANA's control, an error in pricing occurs that is obvious and unmistakable and can be reasonably recognized by you as a pricing error, VÍA ROMANA may stop supplying that product or experience due to the incorrect price, even if the confirmation order has been issued.
6.6. Payment for all products or experiences can be made by credit or debit card through the payment gateway provided.
The payment method can be found on our website or through PayPal at the time of finalizing your order if you have chosen this payment method.
In the case of payment by credit or debit card, a pre-authorization will be made on the card provided by you for the purchase amount to ensure that there are sufficient funds to complete the transaction. The purchase amount will be charged to you when the order confirmation is sent to you.
Payment, which must be made in a single installment before shipping, can be made as follows:
a) Credit or debit card: Through the payment gateway enabled by Cecabank.
b) PayPal.
In the case of payment by credit or debit card, the terms of the contract require confirmation of the financial transaction by the banking entity of VÍA ROMANA.
6.7. The customer's purchase invoice will be sent via the email address provided by the customer at the time of placing their order.
7. CONDITIONS OF WINE TOURISM EXPERIENCES
To access the reserved wine tourism experience, you must always carry with you and present the corresponding reservation confirmation purchased through this online sales platform, duly printed or visible on your mobile device, at the point of access to the facilities.
The holder authorizes the Organizer to carry out, in accordance with the law, any checks or searches of their person and possessions to verify that safety conditions are met. The right of admission is reserved, subject to having this ticket/reservation confirmation and the holder's acceptance and obligation to comply with the rules of the Organizer and the venue, as well as any conditions required for general safety reasons.
While the right of admission is reserved, the Event Organizer may deny access to the event or expel the bearer from the venue if they fail to comply with the instructions of the event staff, or if it can be reasonably presumed that a situation of risk or danger will arise for the bearer or other attendees, due to disturbances, or due to apparent or potential intoxication. The bearer will be held responsible in all cases for their own actions and omissions that cause injury to third parties or property damage.
The bearer will be presumed to create a risky situation at the events if they possess recording, recording, and/or sound or visual reproduction equipment, as well as objects that could be thrown and cause damage, or if they enter the stage or enter areas with restricted access to the Organizer. They will be personally responsible in all cases for their own actions and omissions that cause injury to third parties or damage to property.
Entry to the venue with drinks or food purchased outside the venue is strictly prohibited.
All image and intellectual property rights arising from the event are reserved. The holder may not, in any way, record or reproduce the sounds and/or images of the event or its attendees without written authorization from the Organizer. To this end, the entry of cameras, video cameras, and/or recording devices of any kind, as well as any objects that the Organizer considers dangerous, is prohibited within the event environment (pyrotechnics, weapons, bottles, glass objects, laser pointers, etc.).
Possession of the order confirmation for a wine tourism experience does not entitle its holder or third parties to use it, or its content, for advertising, marketing, or promotional purposes (including contests, giveaways, and/or raffles), associated with the ticket holder or a third party.
The Organizer of the event, based on the type and/or uniqueness of the event, may cancel or modify any of the above conditions, in which case it will inform attendees through the channels it deems appropriate.
Minors must be accompanied by an adult who will be specifically responsible for them during the contracted experience. Minors may only participate in wine tourism experiences in the following cases:
If they have been duly authorized by their mother, father, guardian/legal representative, in accordance with the following form, which must be completed and submitted at the beginning of the experience.
If they are participating in the experience accompanied by their mother, father, guardian/legal representative, or an adult responsible for them, expressly authorized by them, in accordance with the accompanying form, which must be completed and submitted at the beginning of the experience.
Likewise, the accompanying mother, father, guardian/legal representative, or adult responsible for them, expressly authorized by them, must show their ID or other equivalent identification document at the beginning of the experience.
Minors
The consumption of alcoholic beverages during wine tourism experiences is expressly prohibited. Minors are not allowed to enter the "Os Venres de Méndez-Rojo" events.
Pets are prohibited from entering the facilities during wine tourism experiences and events organized by the entity.
8. CUSTOMER RIGHTS
8.1. Right to withdraw from the purchase:
You may exercise your right to withdraw within fourteen (14) calendar days immediately following the date of receipt of the product.
In the case of delivery of multiple goods or items in parts, the withdrawal period will begin to count from the delivery of the last of the goods or components.
In these cases, you will receive the full price paid along with the delivery costs incurred for shipping the products (unless you have chosen a more expensive special delivery option) in accordance with our Returns Policy (See clause 8).
To withdraw from the purchase, you must inform us in writing within the aforementioned withdrawal period of fourteen (14) calendar days. You may use the form provided by VÍA ROMANA at the end of these general terms and conditions. In the case of a purchase of products, you must immediately return the affected product(s) to us in the same condition as when you received them, at your own expense and risk.
You have a legal obligation to exercise reasonable care in the care of the Products while they are in your possession. In the event that you fail to comply with this obligation, we will have the right to claim compensation for any damages that may arise from this circumstance.
8.2. Pursuant to the exception established in Article 103 l) of Royal Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users, VÍA ROMANA will not allow the exercise of the right to withdraw from the reservation of wine tourism activities or events and, therefore, will not issue refunds for activity reservations. Once purchased, the ticket cannot be exchanged or refunded, except in the event of cancellation of the event. In the event of a complete cancellation of the wine tourism experience or a change of date, the organization undertakes to refund the reservation fee. In the event that the cancellation of the reserved experience occurs after the experience has begun due to adverse weather conditions or any other circumstance, the reservation fee will not be refunded.
9. REFUND POLICY
9.1. If you wish to return a product to us, please write to us in writing, stating the reasons for the return. We will then review the return and determine if it is appropriate. You can include your contact information in the letter.
You can contact us by email at viaromana@viaromana.es or at our physical store located at Ctra. N540, Km 50, CP 27500, Chantada.
You can also contact us by phone at +34 982 462 069 to resolve any questions regarding our return policy, during business hours, Monday to Friday, from 10:00 a.m. to 2:30 p.m. and from 4:30 p.m. to 8:00 p.m.
9.2. We inform you that, with regard to custom-made products or products prepared according to the specifications you provide, you will not have the right to withdraw from the purchase or to a refund of any amount you have paid.
9.3. When you return a Product to us:
(a) Because you have exercised the right of withdrawal provided for in the contract between the Parties within fourteen (14) calendar days of the withdrawal period (see clause 4.1 of these terms and conditions), we will process the return as quickly as possible and, in any case, within fourteen (14) calendar days after receiving notification of your right of withdrawal, provided that VÍA ROMANA is responsible for collecting the product.
In this case, the costs incurred by VÍA ROMANA in carrying out the actual collection of the product will be deducted from the refund amount.
For a full refund of the amounts paid by you for the returned product, the following requirements must be met:
The product must be in perfect marketable condition and in its original packaging.
It must not have been used and/or tampered with.
The same product box must be used as packaging for the return shipment.
Once all the conditions described in the previous points have been met and once the VÍA ROMANA staff has reviewed the product, the return shipment must be processed.
If we verify the condition of the product and confirm that a refund of the amounts paid by you is appropriate, VÍA ROMANA will refund all applicable payments within the maximum stipulated timeframes.
(b) Because you claim that the product is defective or because we have sent you a different product than the one you purchased through our Website, we will examine the returned Product and notify you whether a refund is appropriate within a reasonable period of time via the email address you provided when registering as a Website customer. Normally, if a refund is appropriate, we will refund you as soon as possible and in any case within fourteen (14) calendar days after the date on which we confirm via email that you are entitled to a refund for the defective product. Product(s) returned due to defects will be fully refunded, including the costs incurred for their return.
(c) Whether you decide to exercise your right of withdrawal or claim that a product is defective, you are obligated to return the product subject to withdrawal or claim to VÍA ROMANA or to a person expressly authorized by it within fourteen (14) calendar days from the day after VÍA ROMANA is notified of your intention to withdraw or return the product.
9.4. Amounts received for which a refund is due for the purchase of products and for experience reservations (only in the event that VÍA ROMANA cancels the reserved experience or changes its date) will be refunded as follows, depending on the payment method you chose at the time of purchase of the product. If you paid for the product by credit and/or debit card, VÍA ROMANA will refund the applicable amounts by returning them to the credit and/or debit card provided at the time of purchase.
If you paid for the product through PayPal, VÍA ROMANA will refund the applicable amounts by returning them to the PayPal account from which you paid for the product.
9.5. As a general rule, the amount paid for wine tourism experiences is not refundable. Only in the event of a complete cancellation of the reserved wine tourism experience or a change of date, the organization undertakes to refund the amount of the reservation. In the event that the cancellation of the reserved experience occurs after it has begun due to poor weather conditions or any other unforeseen circumstance, the reservation amount is not refundable.
10. OUR LIABILITY
10.1. VÍA ROMANA reserves the right to interrupt access to the e-commerce site, as well as the provision of any service provided through it, at any time and without prior notice, whether for technical or security reasons, maintenance, power failures, or any other justified cause.
10.2. VÍA ROMANA guarantees that any services it provides will be performed with reasonable diligence and care and in accordance with applicable law at all times.
10.3. VÍA ROMANA's liability for losses you may suffer as a result of our breach of this agreement is strictly limited to the purchase price of the product or service you have purchased.
10.4. This does not include or limit our liability in any way:
(a) For death or personal injury caused by negligence; or
(b) For fraud or misrepresentation
(c) For any matter for which it would be unlawful to exclude or attempt to exclude our liability.
10.5. VÍA ROMANA is not liable for indirect losses when they occur as a side effect of greater loss or damage (such as loss of income, loss of business, loss of profits or contracts, loss of earnings, loss of data, loss of employee and directors' time) and whether resulting from or caused by compensable tort (including negligence) or breach of contract, even if foreseeable.
11. WARRANTY ON OUR PRODUCTS
When the Product(s) purchased present a lack of conformity due to not corresponding to the characteristics offered, present defects that prevent their normal use according to their nature, or do not offer the performance described for them, the Customer shall have the right to remedy the purchased good within a period of three years from the date of purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to the powers of VÍA ROMANA to verify the veracity of the defects, their origin, and the time of their appearance.
In any case, the Customer must
You must request or request the collection of the product from VÍA ROMANA within a maximum period of two months from the discovery of the defect, and must inform the customer of the nature of the problem, the time, and the circumstances under which it occurred.
Likewise, the Customer has the right to have the product repaired in accordance with the rules of Article 118 et seq. of the Consolidated Text of the General Law for the Defense of Consumers and Users. In all cases, the regulations on the sale of consumer goods guarantees established by applicable law will apply. If the product is defective, VÍA ROMANA will be responsible for replacing the product whenever possible, at no cost to the Customer. If product replacement is not possible due to availability reasons, the affected items or services will be fully refunded.
12. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send you be in writing. When you use our e-commerce site, you agree that this communication with us will be primarily electronic, with postal mail being optional. We will contact you by email or postal mail to the email and postal addresses provided when registering on the site or by providing you with information through advertisements on our website. For contractual purposes, you agree to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications we provide to you electronically comply with all legal requirements that such communications be in writing. This condition does not affect your statutory rights.
13. NOTICES
All notices you must send to us will be sent to VÍA ROMANA at Ctra. N540, Km 50, CP 27500, Chantada, or by email to viaromana@viaromana.es. VÍA ROMANA may address its notifications to you at the email or postal address indicated for your orders. Notice will be deemed received and properly delivered immediately when posted on our website, 24 hours after sending an email, or three days after sending in the case of a postal letter. As proof of sending, it will be sufficient, in the case of a postal letter, that the letter is properly addressed, stamped, and delivered to the Post Office, and in the case of an email, that the email was sent specifying the recipient's email address.
14. TRANSFER OF RIGHTS AND OBLIGATIONS
14.1. The Contract between the Parties binds both them and their respective legal successors.
14.2. You are not authorized to transfer, assign, charge, or in any way dispose of the Contract, or any of your rights or obligations arising therefrom, without the prior written consent of VÍA ROMANA or as specifically provided in any of the clauses of these terms and conditions.
14.3. VÍA ROMANA is authorized to transfer, assign, charge, subcontract, or otherwise dispose of the Contract, or any of its rights or obligations arising therefrom, at any time during the term of this Contract.
15. EVENTS OUTSIDE VÍA ROMANA'S CONTROL
15.1. VÍA ROMANA shall not be liable for any failure or delay in performing any of our obligations under this Contract when caused by events reasonably beyond our control ("Force Majeure Event").
15.2. A Force Majeure Event includes any act, event, failure to act, omission, or accident beyond our reasonable control, and includes in particular (without limitation) the following:
(a) Strikes, lockouts, or other industrial action.
(b) Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
(d) Inability to use railways, ships, aircraft, motor transport, or other public or private means of transportation.
(e) Inability to use the public or private telecommunications network.
(f) Acts, decrees, legislation, regulations, or restrictions of any government.
15.3. The performance of our obligations under any contract may be suspended for the period that the continuing force majeure event persists. VIA ROMANA will have an extension of time to perform its obligations for the duration of such period. VIA ROMANA will use its best efforts to bring the force majeure event to an end or to find a solution whereby the obligations under the contract may be performed despite the force majeure event.
16. WAIVER
16.1.VIA ROMANA's failure to require strict performance of any of the other Party's obligations, or its failure to exercise any of its rights under this Agreement, at any time during the term of this Agreement shall not be deemed a waiver of such rights or remedies and shall not relieve the Party from compliance with these obligations.
16.2. VIA ROMANA's waiver of any default in payment shall not constitute a waiver of subsequent payment obligations.
16.3. No waiver by VIA ROMANA of these terms and conditions shall be effective unless it is expressly stated to be a waiver and communicated to you in writing in accordance with Clause 10 of these Terms and Conditions.
17. SURVEILLANCE
If any of these terms and conditions or any clause of the Agreement is declared void, unlawful, or unenforceable by any competent authority, this shall not affect these terms and conditions or the Agreement as a whole, with any provisions that cannot be considered valid being integrated in accordance with the applicable legal provisions. If this is not possible, these terms and conditions or the Agreement shall be construed and enforced in their entirety as if the void, invalid, or unenforceable provisions had been omitted, provided that the fundamental purpose of these terms and conditions of this Agreement is not frustrated.
18. SOLE AGREEMENT
18.1. These terms and conditions and any document expressly referred to herein represent the sole agreement between the Parties relating to the subject matter of the Agreement and supersede any prior agreement or understanding, whether oral or written.
18.2. Both Parties acknowledge that by entering into this Agreement, neither Party is in breach of any representation, commitment, or promise made to the other Party or is bound by any oral or written commitment between the Parties prior to this Agreement, except as expressly set forth in these terms and conditions.
18.3 Neither Party grants any right of set-off with respect to any misrepresentation made by the other, whether oral or in writing, prior to the date of this Agreement (unless such misrepresentation was made fraudulently), and the other Party's sole right of set-off shall be the right to terminate the Agreement as set forth in these terms and conditions.
19. RIGHT TO MODIFY THESE TERMS AND CONDITIONS
19.1. VÍA ROMANA has the right to periodically review and amend these terms and conditions to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in shipping or transportation costs, changes in applicable laws and/or legal requirements, and changes in our system capabilities.
19.2. You will be subject to the policies, terms, and conditions in effect at the time you place your order, unless any changes to those policies or terms and conditions are required by law or a governmental authority (in which case, they will apply to the current order), or if VÍA ROMANA notifies you of changes to those policies or terms or conditions prior to sending the shipping confirmation (in which case, you will be deemed to have accepted the changes to the terms and conditions unless you notify us otherwise within fourteen (14) calendar days of receipt of the Products).
20. LAW AND JURISDICTION
20.1. Contracts for the purchase of Products through our Website shall be subject to the Spanish legislation in force and applicable at the time of execution of the contract according to these terms and conditions. If any of the conditions and/or clauses appearing in this document are annulled by a judicial or governmental authority, the Spanish legislation in force at the time of execution of the contract shall apply as a supplement.
Any dispute or claim arising from or related to these terms and conditions or the contract derived from them shall be subject to the exclusive jurisdiction of the Spanish Courts and Tribunals. Both VÍA ROMANA and the consumer expressly submit to the Courts and Tribunals of the consumer's domicile.
In the event that the dispute or claim is related to an order served to another entity or professional in the sector (B2B), the parties expressly agree to submit to the Courts and Tribunals of Chantada.
20.2. VIA ROMANA, in accordance with Regulation (EU) No 524/2013 of the Parliament and of the Council of 21 May 2013, informs you that you have the
The possibility of using the new European online dispute resolution platform for consumer disputes, which is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
This new tool aims to help both consumers and merchants resolve disputes related to online purchases. The online dispute resolution platform offers a one-stop shop for EU consumers and merchants to resolve their disputes in both domestic and cross-border purchases made through an online store located within the European Union. Therefore, both VÍA ROMANA and you will have the possibility of using this platform to resolve any dispute arising from the interpretation and/or compliance with these terms and conditions.
21. IMAGE USE AUTHORIZATION
By purchasing any of our products, you declare that you have been informed that photographs and audiovisual recordings may be taken during the events/festivals and may subsequently be used for promotional purposes in various media (social media, website, press, etc.).
By purchasing one of the tickets, you grant the event/festival organizers the rights to use your image in said photographs and recordings free of charge, and you waive any claims in this regard.